Mentoring Training from CBT Direct

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The Essentials of Mentoring Curriculum Outline

Mentoring Effectively

Overview/Description
Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to fast track a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your protege.
Mentoring Effectively will help you get started on the right foot by establishing clear and realistic expectations. You'll learn how to step into various mentoring roles, providing training, guidance on professional development, advocacy, and emotional support. You'll brush up on essential communication skills. And you'll learn how to manage the mentoring relationship, from solving potential challenges to guiding the relationship through a positive conclusion.

Target Audience

Managers, supervisors, team leaders

Expected Duration

2.0 hours

Objectives :

Lesson Overview

Recognize the importance of effective mentoring.

The Types of Mentoring Relationships

Identify the appropriate examples of mentoring relationships.
The Advantages of Mentoring
Select the advantages of mentoring relationships.
Effective Mentoring Characteristics
Identify the examples of people who possess the characteristics of an effective mentor.
Lesson Overview
Recognize the importance of mentoring roles.
The Career Coach
Select the appropriate strategies a mentor would use to assist with a protege's professional development.
The Trainer
Identify a mentor's effective training strategies.
The Supporter
Identify a mentor's appropriate support strategies.
Lesson Overview
Recognize the benefits of using effective communication as a mentor.
Active Listening
Select the examples of active listening.
Providing Feedback
Differentiate between the appropriate and inappropriate ways to provide feedback.
Guiding by Asking Questions
Choose the questions that effectively guide the protege's decision making.
Lesson Overview
Recognize the importance of managing the mentoring relationship from inception to completion.
Potential Challenges and Solutions
Choose the appropriate solutions for mentoring challenges.
Ending the Relationship
Identify the appropriate decisions about ending mentoring relationships.
A Positive Wrap-up
Identify the strategies for ending mentoring relationships on a positive note.

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Mentoring as a Manager

Overview/Description
Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and performance.

Target Audience

Managers, supervisors, team leaders

Expected Duration

2.0 hours

Objectives :

Lesson Overview

Recognize the benefits of the additional dimensions that mentoring brings to manager-employee relationships.

A Climate of Trust

Select examples of strategies for developing a climate of trust.
Additional Roles
Identify examples of responses appropriate for different mentoring roles.
Greater Time Commitment
Choose strategies for handling the time commitment required by mentoring.
Lesson Overview
Recognize the ways that mentoring benefits the manager, employees, and the organization.
Revitalizing the Manager
Select the ways that mentoring revitalizes managers.
Jump-starting the Protege's Career
Identify the ways that mentoring benefits employees.
Organization Benefits
Choose the ways that mentoring benefits the organization.
Lesson Overview
Recognize the value of improved communications.
Participatory Communication
Differentiate between examples of participatory communication and those of traditional manager-employee communication in business scenarios.
Supportive Listening
Select the examples of supportive listening techniques.
Providing Feedback Effectively
Select examples of effective feedback strategies in manager-employee scenarios.
Lesson Overview
Recognize the benefits of mentoring a team.
Team Organization
Identify the questions managers should consider when organizing a team.
Team Dynamics
Choose strategies for improving team dynamics.
Team Performance
Select examples of mentoring solutions for team performance issues.

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Implementing a Mentoring Program for the Organization

Overview/Description
Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating their progress. Finally, you'll explore how to evaluate the program's effectiveness so it can be fine-tuned for even greater success.

Target Audience

Managers, supervisors, team leaders

Expected Duration

2.5 hours

Objectives :

Lesson Overview

Recognize the importance of designing a well-organized program.

Program Purpose and Goals

Select the effective approaches to setting purposes and goals for organizationwide mentoring programs.
Program Guidelines
Select the examples of guidelines that should be established before a mentoring program begins.
Role of Program Coordinator
Identify the appropriate responsibilities of the program coordinator.
Lesson Overview
Recognize the benefits of carefully selecting and matching mentors and proteges.
Selecting Mentors
Differentiate between appropriate and inappropriate traits of potential members.
Selecting Proteges
Select traits that indicate a promising protege.
Matching Mentors to Proteges
Identify effective strategies for matching mentors with proteges.
Lesson Overview
Recognize the importance of the coordinator's role in guiding the mentoring program.
Goals and Expectations of Participants
Distinguish between appropriate and inappropriate expectations for mentors and proteges.
Maintaining Momentum
Identify strategies used by a coordinator to establish and maintain momentum in a mentoring program.
Concluding Mentoring Relationships
Choose activities that produce positive conclusions to mentoring relationships.
Lesson Overview
Recognize the value of conducting a complete program evaluation.
Planning and Designing the Evaluation
Select the steps necessary for planning and designing an effective program evaluation.
Conducting the Evaluation
Select the steps necessary for conducting an effective program evaluation.
Reporting Evaluation Results
Select effective approaches for reporting evaluation results.

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Mentoring Strategies for the 21st Century

Overview/Description
Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural issues. Finally, it provides instruction on assessing mentoring needs within your organization.

Target Audience

Managers, supervisors, team leaders, middle managers, entry-level employees

Expected Duration

2.5 hours

Objectives :

Lesson Overview

Recognize the importance of mentoring in light of new business trends.

Changing Organizations

Identify ways that mentoring can meet needs caused by recent changes in organizational structures.
New Skill Sets
Select examples of how mentoring helps employees develop skills that are currently in high demand.
Today's Work Force
Select examples of how mentoring can be used to address issues in today's work force.
Lesson Overview
Recognize benefits of mentoring to organizations in the current business climate.
Increased Contributions from Participants
Select ways that mentoring benefits participants.
Improved Organizational Communication
Identify ways mentoring improves communication.
Better Recruitment and Retention
Use mentoring to improve recruitment and retention in a business scenario.
Lesson Overview
Recognize the importance of addressing gender, age, and cultural issues in mentoring.
Gender Issues
Identify ways that gender issues can be addressed through mentoring.
Age Issues
Apply mentoring solutions to age issues in a given scenario.
Cultural Issues
Select mentoring strategies that improve cross-cultural interactions.
Lesson Overview
Recognize the value of assessing organizational needs before implementing a mentoring program.
Succession Planning
Select strategies for using mentoring in succession planning.
Professional Development Needs
Select strategies to determine how mentoring can help meet professional development needs.
Commitment, Capacity, and Interest
Assess commitment to, capacity for, and interest in mentoring within an organization in a business scenario.

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Achieving Success: the Help of a Mentor

Overview/Description
Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner.
In Achieving Success: the Help of a Mentor, you'll learn how a mentor can help you guide your own career. You'll explore how to build a relationship with your mentor, from setting initial expectations to using effective communication skills. You'll discover what mentors expect of you and how to fulfill those expectations with a positive attitude, positive work habits, and ethical behavior. Finally, you'll learn how to manage your relationship with your mentor to a successful conclusion.

Target Audience

Middle managers, entry-level employees

Expected Duration

3.0 hours

Objectives :

Lesson Overview

Recognize the importance of mentoring relationships.

Why Are Mentors Necessary?

Identify advantages of being mentored.
Beginning a Mentoring Relationship
Select steps to establish a good mentoring relationship.
Directing Your Own Career
Identify strategies a protÃ©gÃ© can use to focus on career development with the help of a mentor.
Lesson Overview
Recognize benefits of building a strong mentoring relationship.
Building a Rapport with a Mentor
Select appropriate strategies to build a rapport with a mentor.
Communicating Effectively with a Mentor
Select strategies to communicate effectively with a mentor.
Making the Most of Feedback
Choose effective ways to incorporate a mentor's feedback.
Lesson Overview
Recognize the importance of understanding the mentor's expectations.
Positive Attitude
Identify strategies for staying positive in a mentoring relationship.
Positive Work Habits
Identify positive work habits to develop as a protÃ©gÃ©.
Ethical Behavior
Apply methods to demonstrate ethical behavior in a given scenario.
Lesson Overview
Recognize benefits of effectively managing the relationship with a mentor.
Networking
Select appropriate ways to use a mentor's network.
Handling Challenges
Use techniques to work through mentoring challenges in a given scenario.
A Successful Conclusion
Identify ways to end the mentoring relationship on a positive note.

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Mentoring On-line

Overview/Description
Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and protÃ©gÃ©s, developing trust, using technology effectively, setting expectations, providing feedback, and addressing traditional mentoring challenges within an electronic environment.

Target Audience

Managers, supervisors, team leaders, middle managers, entry-level employees

Expected Duration

2.5 hours

Objectives :

Lesson Overview

Recognize the importance of using e-Mentoring to address current business trends.

e-Mentoring Tools

Identify tools of e-Mentoring.
Benefits of e-Mentoring
Identify benefits of e-Mentoring.
Challenges of e-Mentoring
Identify challenges of e-Mentoring.
Overcoming the Challenges of e-Mentoring
Determine when to use appropriate strategies to overcome specific e-Mentoring challenges in business scenarios.
Identify strategies to overcome challenges of e-Mentoring.
Lesson Overview
Recognize the importance of organizing an e-Mentoring program.
Preparing the Company for e-Mentoring
Identify techniques that can help companies prepare for e-Mentoring.
Choosing the Right Tools for e-Mentoring
Match tools for e-Mentoring to the needs of the company and the participants.
Applying e-Mentoring: A Case Study
Analyze a scenario to determine whether the best strategies were used for establishing e-Mentoring.
Lesson Overview
Recognize the value of building a successful companywide e-Mentoring program.
The Organization and e-Mentoring
Select methods managers and coordinators can use to make e-Mentoring a success.
Partners in e-Mentoring
Select steps mentors and protÃ©gÃ©s should take to make e-Mentoring work.
Maintaining Effective e-Mentoring: A Case Study
Apply strategies to maintain e-Mentoring relationships in given business scenarios.

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The Essentials of Mentoring Simulation

Overview/Description
You are a Team Leader for the Wireless Technology Group, a research department within The Research Company that focuses on collecting and analyzing data on wireless technologies. You are heading up a new research project that deals with forecasting advertising revenue for wireless communication tools over the next five years. While managing this project, you have also been assigned Tilly Newman, a new hire in your department, to be your protege. Your responsibilities within this simulation are to inform Tilly of company policies, prepare an Action Plan for her professional development, and guide Tilly through personal and professional problems. During this first month, you will practice: supportive listening, giving effective feedback, guiding by asking questions, advocating for your protege, maintaining professionalism through problems, and much more. The simulation is based on the SkillSoft series The Essentials of Mentoring and contains links to the following SkillSoft courses: mgmt_10_a01_bs_enus, mgmt_10_a02_bs_enus, and mgmt_10_a04_bs_enus.

Target Audience
Managers, team leaders, supervisors, experienced staff members within an organization

Expected Duration
0.5

Lesson Objectives:

The Essentials of Mentoring Simulation

Providing clear, unambiguous, and constructive feedback to protege.

Asking open-ended, provocative questions to engage protege thinking.

Meeting with protege and peers frequently and practicing effective listening skills.

Providing protege with resources and knowledge to help carry out Action Plan.

Acting as an advocate for protege by praising strengths to others and recommending for projects.

Introducing protege to personal contacts.

Recognizing and thanking protege for hard work.

Providing guidance on the professional development goals and planning.

Demonstrating genuine interest in protege's development.

Providing guidance and encouragement on emotional aspects of personal development.

Maintaining professionalism through personal conflicts.

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The Essentials of Mentoring

Mentoring isn’t the same as managing and yet many management professionals need to be able to mix leadership and coaching without causing any confusion. Whether you are being asked to mentor a new employee or help a leading member of your workforce accelerate their career, knowing how to successfully administer business coaching can be a helpful tool for you and your staff members. To master this ability, you will need to make some improvements to your team organization, performance, and communication skills. You will also need to get a grasp of business trends and the rapidly changing methods of handling things electronically. With our online training, professionals will learn how to deal with all of these issues and more.

It is important to stay on top of every aspect when it comes to being in the world of business leadership and coaching your work mates can prove to be a very useful tool. Professionals will learn how to cultivate their managing abilities in order to properly facilitate and guide themselves, their employees and their teams in any way necessary. CBT Direct’s Online Business Coaching and Mentoring Training will cover all the different aspects of being a mentor within a professional environment and give you the edge you need to lead your protégé and yourself to success.

Benefits of CBT Direct’s Online Business Coaching and Mentoring Training

CBT Direct boasts the most beneficial online training on the market. With CBT Direct’s online training, you have the flexibility to study on your schedule, and with the speed and reliability of the internet, CBT Direct’s mentoring training course is accessible anywhere you have an internet connection. Convenience finally costs less with CBT Direct - the most affordable online training solution today.

The unique design of CBT Direct’s mentoring course emphasizes learner initiative, self-management and experiential learning. CBT Direct’s online course design begins with the definition of user-focused performance objectives and then proceeds to the selection and implementation of instructional strategies and learning activities appropriate for those objectives. This effective instruction model for CBT Direct’s mentoring training course ensures the greatest level of comprehension and retention.

Who Benefits from CBT Direct’s Online Business Coaching and Mentoring Training?

Our online leadership and coaching course is designed to help any professionals in a management and/or leading position.

What Professionals Will Learn from CBT Direct’s Online Business Coaching and Mentoring Training

Our online leadership and coaching course will explain the different types of mentoring relationships along with their advantages and characteristics. CBT Direct will explain the need for active and supportive listening as well as other effective communication skills. Professionals will evaluate the right and wrong methods used to give feedback and also how to receive it when you are the one being mentored. Our online training will go over how to choose a protégé and guide into making the right decisions. Furthermore, our course stresses the need to stick with them from the beginning of the process to the end.

CBT Direct will give effective strategies for overcoming mentoring challenges, ending mentored partnerships, handling time commitments and creating an environment built on trust. Leaders will study the ways that mentoring can enhance and benefit managers, employees and the company as a whole. Our online training will also clarify the difference between participatory and typical manager-employee communications using scenarios in a business setting.
Click here to see a detailed curriculum outline.

Professionals will discover when and how they should go about organizing and/or mentoring a team. Our leadership and coaching course will look at improving team performance and dynamics along with issues that may arise. CBT Direct will observe how to create, conduct and report program evaluations. Leaders will consider mentoring issues that can arise from different aspects such as age, gender and cross-cultural communications. Our online training will also account for the tools, benefits and challenges with instilling an e-mentoring program.

Everyone needs a guiding hand once in a while, and if you have the right tools and abilities you can help those within your company to succeed in their goals and ambitions. Managers can utilize our course to establish and maximize on their personal traits so that they can effectively mentor and be mentored in the most beneficial manner possible. With CBT Direct’s Business Coaching and Mentoring Training, you will be able to guide your protégé, employees, teams and yourself into successful actions and results.

The Essentials of Mentoring