CBT Direct Customer Support Information

CBT Direct makes relationships for life. We want to be your training resource for your entire career. With this philosophy in mind, we are committed to providing you with outstanding customer support and are here to answer all of your questions and meet your training needs throughout your entire career. In fact, CBT Direct’s customer support ranks as one of the best in the training industry, and it’s no wonder. On this page, you’ll see how we achieve and maintain that reputation in our “Commitment to Our Customers”, as well as our contact information for customer support and links to Frequently Asked Questions.

CBT Direct’s Commitment to Our Customers

CBT Direct guarantees quality service that meets and exceeds your expectations. CBT Direct prides itself in courteous, respectful, responsive and professional customer service at all times. CBT Direct will respond promptly and professionally to any and all requests, whether by email, fax or phone, within 24 hours. If your request needs further investigation or research, we will act to resolve the issue within two working days of receipt.

To ensure that CBT Direct is meeting and exceeding customer expectations, CBT Direct will periodically survey our customers in order to assess your needs and will use the results of these customer surveys for continuous product and service improvements.

CBT Direct also offers our customers FREE technical support with every product you purchase. Each member of our Technical Support Team is CompTIA A+ certified or more, in order to ensure the highest standard of technical support. CBT Direct’s Technical Support Team will gladly provide you with fast answers to your questions about our products.

For your convenience, you can check out our FAQ pages first for frequently asked questions and answers right at your fingertips:

Frequently Asked Questions
Technical Support FAQ

You can also reach us by the following phone number and email address. Please have your invoice number ready when contacting Customer Support.

CBT Direct Customer Support (for all inquiries):
Email: support@cbtdirect.com
Toll Free Phone: 1-800-358-6389
Hours: 8:30 a.m. - 5:30 p.m. ET

Additional Links:

Remote Support
Develop Link

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