The Fundamentals of Business Crises Management Curriculum Outline
Preparing for Business Crises
Overview/Description
Effective preparation is the key to almost any project or undertaking. This is especially true of crisis management, where you actually have to prepare for unforeseen events. This course starts by providing basic background information on business crises. The course then provides specific tools that you can use for anticipating business crises, and processes for developing crisis management capabilities in your organization.
Target Audience
Executives, managers, supervisors, public relations and communications experts, and other business professionals who want to initiate or support crisis management initiatives within their organization
Expected Duration
2.0 hours
Lesson Objectives:
Business Crisis Basics
Recognize the importance of understanding about business crises. Select examples of crises that reflect the characteristics of today's world and business environment. Match categories of business crises with their examples. Anticipating Business Crises
Recognize the value of anticipating business crises. Match the methods for analyzing business crisis vulnerabilities with their examples. Recommend the actions to take to improve an analysis of business crisis vulnerabilities in a given scenario. Match the steps for predicting business crises with their examples. Apply the model for predicting business crises in a given scenario. Developing Crisis Management Capabilities
Recognize the benefits of developing crisis management capabilities. Sequence examples of the steps for forming a crisis management team. Match the steps for developing an effective crisis management plan to their examples. Back to ListResponding to Business Crises
Overview/Description
Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental phases to crisis response: detection, reaction, and management. How well your company deals with each phase will determine whether the crisis is handled or grows out-of-control.
Target Audience
Executives, managers, supervisors, public relations and communications experts, and other business professionals who want to initiate or support crisis management initiatives within their organization
Expected Duration
3.0 hours
Lesson Objectives:
Detecting Business Crises
Recognize the benefits of detecting business crises. Identify examples of each of the steps in detecting business crisis signals. Recommend what to do to ensure that business crisis signals are being effectively handled in a given scenario. Reacting to Business Crises
Recognize the benefits of effectively reacting to business crises. Match the questions to ask to determine the initial state of a business crisis with the corresponding examples. Ask snapshot questions to determine the initial state of a business crisis in a given scenario. Match the steps for clarifying a crisis with examples. Apply the steps of clarifying a crisis in a given scenario. Managing Business Crises
Recognize the value of effectively managing business crises. Match steps for putting a crisis management team into action with the corresponding examples. Apply the steps for putting a crisis management team into action in a given scenario. Identify examples of the steps in the crisis management process. Apply the steps in the crisis management process in a given scenario. Back to ListRecovering from Business Crises
Overview/Description
The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions, your communications can help to establish trust and convey the message that your organization does have the crisis handled. Once communication is handled, it's time for recovery and moving on. The last step is to learn from the crisis and prepare for the future using the knowledge and experience that your organization has now gained.
Target Audience
Executives, managers, supervisors, public relations and communications experts, and other business professionals who want to initiate or support crisis management initiatives within their organizations
Expected Duration
2.0 hours
Lesson Objectives:
Communicating about a Crisis
Recognize the benefits of effectively communicating about a business crisis. Match the elements of a crisis communication plan with corresponding examples. Identify examples of the guidelines for communicating with employees about a crisis. Apply the guidelines for communicating with employees about a crisis in a given scenario. Identify examples of the guidelines for communicating with the media about a crisis. Apply the guidelines for communicating with the media about a crisis in a given scenario. Recovering from a Crisis and Moving Ahead
Recognize the value of recovering from a business crisis. Identify examples of the elements of a crisis recovery plan. Sequence examples of the steps for planning for a future crisis. Apply the steps for planning for a future crisis in a given scenario. Back to ListBusiness Crisis Management Simulation
Overview/Description
You're the director of operations and the leader of the crisis management team for Sunshine Cruise Lines. There's a fire on board one of the company's ships during a passenger cruise, and you'll need to manage this crisis swiftly and effectively. To begin, you'll need to take a snapshot of the situation by communicating with the safety officer on board the ship. Then, after clarifying the crisis and determining whether to activate the crisis management team, you'll need to manage the situation effectively. A significant part of this will involve communicating with the media about the situation. Your actions will largely determine whether Sunshine Cruise Lines can make a full recovery from the crisis. This simulation is based on the SkillSoft series The Fundamentals of Business Crisis Management and contains links to the following courses: MGMT0172 and MGMT0173.
Target Audience
Executives, managers, supervisors, public relations and communications experts, and other business professionals who want to initiate or support crisis management initiatives within their organization.
Expected Duration
0.5 hours
Lesson Objectives:
Business Crisis Management Simulation
Taking a snapshot of the situation. Clarifying the crisis. Putting the crisis team into action. Managing the crisis. Communicating with the media. Back to List
The Fundamentals of Business Crises Management
Within a business the management of a crisis situation is vital to any project or enterprise.
Professionals need to be prepared to face the possibility of unforeseen catastrophes and it’s often imperative that
they respond and act appropriately to make sure that they and their company can take control of the situation and
effectively move on. Our online training can help you learn to anticipate these events and prepare your organization
with strong crisis management skills.
CBT Direct will go over the different phases involved with crisis management including their levels of importance
and the specific ways to handle each one. Professionals will take a good look at the recuperation process and the need
to develop excellent communication skills in order to ensure that nothing gets taken out of context about the occurrence
and/or the recovery. With CBT Direct’s Online Business Management Training for Disaster Recovery and Crisis Management,
you will be fully prepared to handle the unexpected calmly, clearly, and with full understanding.
Benefits of CBT Direct’s Online Business Management Training for Disaster Recovery and Crisis Management
CBT Direct boasts the most beneficial online training on the market. With CBT Direct’s online training, you have the
flexibility to study on your schedule, and with the speed and reliability of the internet, CBT Direct’s business management
training course is accessible anywhere you have an internet connection. Convenience finally costs less with CBT Direct - the
most affordable online training solution today.
The unique design of CBT Direct’s business management course emphasizes learner initiative, self-management and
experiential learning. CBT Direct’s online course design begins with the definition of user-focused performance objectives
and then proceeds to the selection and implementation of instructional strategies and learning activities appropriate for
those objectives. This effective instruction model for CBT Direct’s business management training course ensures the greatest
level of comprehension and retention.
Who Benefits from CBT Direct’s Online Business Management Training for Disaster Recovery and Crisis Management?
Our course is designed to help professionals in management, communications or public relations that
want to start and/or support a crisis management program within their company or group.
What Professionals Will Learn from CBT Direct’s Online Business Management Training for Disaster Recovery and Crisis Management
Professionals will learn about the different types of crises and use matching exercises to connect them with examples.
Our online training will explicate the steps and models that can be used to help predict future business crises. CBT Direct
will look at the need to develop strong crisis management skills and offer processes for creating a team to handle these
issues specifically. Our business management course will also walk you through detection steps and signals that a business
crisis is at hand and stresses the requirement for handling these signs quickly and proficiently to speed up recovery time.
Click here to see a detailed curriculum outline.
CBT Direct will describe the questions used in order to determine the beginning stages of the crisis so that a speedy
response can be enacted. Business management professionals will find out how to utilize crisis teams and set them into action
to handle the situation and implement disaster recovery. Additionally, our online training will clarify the guidelines used to
carefully communicate about the crisis to employees and media members.
People are leery of the unknown in general but in the professional world not being prepared for the unknown can be
costly and dangerous. Within our course you will find the steps needed to prepare for possible crises and then be able
to handle them with care and implement a system of recovery. CBT Direct’s Online Business Management Training for Disaster
Recovery and Crisis Management can help you and your business get through the tough times and utilize them to build a
stronger corporate future.
The Fundamentals of Business Crises Management
