Security Issues for Financial Institutions Curriculum Outline
Automated Teller Fraud
Overview/Description
Automated Teller Machines (ATMs) have become an integral service offered to customers by banks. From a convenience standpoint, ATMs allow customers a wide use of the machines, which makes them very popular. As a result, the profit margin for banks increases. With each ATM, a mini-branch of a bank is created. Thus, security and fraud prevention is as important with ATMs as with their full-service counterparts.
Target Audience
Managers, supervisors, and staff responsible for ATMs.
Expected Duration
2.5 hours
Lesson Objectives:
ATM Basics
Recognize the employee benefits of increased use of Electronic Funds Transfer Systems. Match the types of services offered by Electronic Funds Transfer Systems with corresponding examples. Identify required security devices banks must install according to the Bank Security Act. Categorize security measures as defined by the Bank Protection Act. Identify services offered by Automated Teller Machines. Identify ATM systems safeguards, in a given scenario. Common ATM Fraud Schemes
Recognize the value of knowing how different types of criminals operate when committing ATM fraud. Sequence the ATM fraud technique of skimming. Identify the attributes of deposit fraud. Identify the tactics of card withholding schemes. Safeguarding Customers
Recognize the value of safeguarding customers against ATM fraud. Identify personal safety precautions to take against ATM crime. Advise customers on personal safety precautions, in a role play situation. Provide ATM advice, in a given scenario. Identify measures implemented to protect the integrity of bank cards. Identify elements of information to be included in written notification of a lost or stolen ATM card. Determine customer liability in ATM fraud. Back to ListBank Security for Customer Contact Personnel
Overview/Description
Banking safety is a concern for everyone, including front-line customer contact personnel such as tellers. The threat is always there for a situation to arise which may endanger bank employees and customers. The answer to effectively handling a crisis is to be prepared. This course will present the procedures for promoting personal safety and handling such security threats as robbery, embezzlement and hostage situations.
Target Audience
Banking customer contact personnel such as tellers and new account representatives.
Expected Duration
3.0 hours
Lesson Objectives:
Security Every Day
Identify the benefits of valuing security. Identify security requirements as stated by the Bank Protection Act. Identify security awareness points of reference. Apply security awareness points of reference action steps to a given scenario. Match common defrauding schemes to their correct descriptions. Point of Service Security
Select reasons that knowledge of point of service security is important. Match bank fraud practices with their definitions. Identify proper procedures for safely handling money. Apply proper cash handling procedures, in a given scenario. Match the name of the famous person on the front of currency to the correct national landmark on the back. Identify the important features of paper currency that need to be inspected if a counterfeit is suspected. Take the correct action when verifying suspicious currency. Identify guidelines for cashing a check. Employ check cashing guidelines in a given scenario. Security in Special Situations
Identify why the knowledge of special security situations is important. Identify the methods by which embezzlement is most often committed. Apply the appropriate policies to prevent embezzlement. Identify proper robbery-in-progress procedures. Determine the appropriate steps to be taken in a hypothetical robbery situation. Select proper kidnapping or hostage crisis protocol. Back to ListBank Security for Officers
Overview/Description
Bank personnel and customers must always be a priority when it comes to safety. Situations that endanger bank employees and customers may arise while doing the most seemingly routine jobs. The answer to keeping security skills sharp is training. This course will present the procedures for promoting personal safety and handling such security threats as robbery, embezzlement and bomb threats.
Target Audience
Bank employees with security responsibilities, such as branch managers, bank officers, and bank security officers.
Expected Duration
2.0 hours
Lesson Objectives:
Bank Security
Select reasons that knowledge of bank security procedures is important. Identify goals for maintaining security awareness. Identify the elements of an effective security program. Identify required security devices banks must install according to Regulation H. Recognize appropriate security measures as defined by Regulation H. Determine if elements of an effective security program were addressed in a hypothetical situation. Security Every Day
Identify the benefits of valuing everyday security. Identify behaviors associated with the three most common breaches of security. Apply effective loss prevention tactics in a given scenario. Identify when it's required to file a Suspicious Activity Report. Security Crisis
Identify why awareness of security crises is important. Identify the elements of workplace violence that must be identified prior to developing a security program. Differentiate between robbery and burglary scenarios. Identify proper robbery-in-progress procedures. Select proper kidnapping or hostage crisis protocol. Back to ListEmbezzlement
Overview/Description
What is one of the most common types of fraud impacting financial institutions? Embezzlement. This course will address why embezzlement is such a big problem and what the consequences of embezzlement are. Viable strategies for reducing the risk of embezzlement at financial institutions will also be presented.
Target Audience
Bank employees responsible for internal process controls and employees who work with business clients
Expected Duration
2.5 hours
Lesson Objectives:
What is Embezzlement?
Identify the importance of knowing what embezzlement is and how it occurs. Identify the characteristics that define embezzlement. Identify the ways in which embezzlement occurs. Identify methods to discover embezzlement. Identify characteristics of a person who is likely to commit embezzlement. Recognize the warning signs of possible embezzlement. When Embezzlement Happens
Recognize the importance of understanding the negative results of embezzlement and how to respond when it happens. Identify who is directly impacted by embezzlement. Match the correct embezzlement responses to their corresponding definitions. Identify the best course of action to take when embezzlement is discovered. Identify the characteristics of trust. Safeguards
Select reasons that safeguards are important. Match the actions that can lead to becoming an accomplice to embezzlement to their corresponding definitions. Identify methods for screening employees. Identify three strategies for investigating employees while protecting their rights. Identify safeguards for controlling the opportunities for embezzlement. Use appropriate strategies to explain the need for safeguards to personnel. Back to ListForgeries and Counterfeits
Overview/Description
Forgeries and counterfeits cost consumers and the financial services industry billions annually. Safeguarding against this form of fraud is a high priority for any financial services organization. Identifying forgeries and counterfeits, and responding appropriately, is a challenge to all financial service employees. This course is designed to help personnel meet this challenge and minimize fraud in the financial workplace.
Target Audience
Financial service employees at all levels.
Expected Duration
2.0 hours
Lesson Objectives:
A World of Fraud
Identify why it's important to know about fraudulent activities. Identify the characteristics of con artists. Identify common types of con artists. Differentiate between examples of counterfeits and forgeries. Forgeries: A Personal Touch
Select the benefits of knowing about forgeries and how to handle them. Identify critical elements to review in a round-the-clock verification of a check. Sequence examples of the steps in the TRAP method for identifying check forgeries. Analyze scenarios to determine if financial service personnel have successfully applied the TRAP method for identifying check forgeries. Sequence the steps for handling check forgeries. Apply the steps for handling check forgeries in a financial services setting. Counterfeits: The Copy Cats
Select the benefits of knowing about counterfeits and how to handle them. Select the features to review to determine if a bill is counterfeit. Select aspects of the FDIC method for identifying counterfeits. Analyze scenarios to determine if financial service personnel have successfully applied the FDIC method for identifying counterfeits. Match customer type (known or unknown) to procedures used in dealing with counterfeits from that type of customer. Analyze scenarios to determine if financial service personnel have successfully applied the correct procedures for dealing with counterfeits. Back to ListIdentity Theft
Overview/Description
Identity theft, also known as true-person fraud, costs financial institutions over a billion dollars annually. It is America's fastest growing form of robbery. Social Security numbers and other forms of stolen or counterfeit identification are the robber's weapons of choice. Poor policies and procedures, technology, and complacency have made identity theft easier than ever. This course is designed to help personnel safeguard against this form of theft.
Target Audience
Front-line financial services staff, security officers and those responsible for establishing loss prevention policies and procedures
Expected Duration
2.5 hours
Lesson Objectives:
Identity Theft Today
Select the reasons why knowing about identity theft is important. Determine if examples of fraud are or are not identity theft. Identify the information that an identity thief uses to commit crimes. Identify everyday activities that could make one vulnerable to identity theft. Differentiate between identity theft methodologies. Identity Theft and You
Identify reasons why knowing about identity theft is important to customers and the bank. Identify identity theft risks for a customer. Determine whether or not a customer received the appropriate advice about identity theft risks in a given scenario. Identify fraud and theft risks to the bank. Identify acceptable forms of identification. Protection from Identity Theft
Identify reasons why knowing what to do in case of identity theft is important. Recommend the correct steps for filing an identity theft complaint. Recommend the correct steps to take to resolve credit problems resulting from identity theft. Identify steps to take to minimize the risk of identity theft in the future. Back to ListDealing with Robberies
Overview/Description
Bank robberies are on the rise! Preparing yourself and your organization should this situation arise is crucial. Preserving and protecting customers and their assets is key. Observation skills, customer service skills, and response tactics play a large role before, during and in the aftermath of a robbery. This course is designed to prepare personnel for handling such crisis in the event of a bank robbery.
Target Audience
All levels of bank personnel
Expected Duration
3.5 hours
Lesson Objectives:
When Robbery Happens
Identify why knowledge about how robberies occur is important to you. Identify the steps to be taken in a robbery. Identify ways to make a successful robbery less likely. Match myths and truths to their appropriate indicators. Recognize what to expect in a robbery. Respond appropriately to a robbery. The Psychology of Robbery
Recognize the value of understanding the psychology of robbery. Identify what a robber looks for in your bank. Identify the factors that increase the likelihood of a bank robbery. Match indicators of passive and active resistance in a robbery situation. Identify ways to reduce psychological harm caused by a robbery. Being Prepared
Recognize the importance of being prepared for a robbery. Identify effective observational skills. Identify the essential details in a given robbery scenario. Determine the correct course of action to take in a robbery situation which involves a weapon. Match the security device with its correct use. Identify the correct steps when using common security devices from a list. Back to List
Security Issues for Financial Institutions
When dealing with financial services, customers want to ensure that their banking or investment portfolios are in the safest hands
possible. Every time you turn on the television or read the newspaper you can see that your money is swimming in perilous waters.
Fraud, bank robberies and identity theft seem to be everywhere making it hard for customers to feel comfortable handing their money
to anyone. The key to ensuring that you and your customers are safe is to be prepared for the possibilities of the unexpected, and
our online training is designed to do just that.
Fraud, embezzlement, theft, hostage situations and the fear’s that come with involving technology for the transfer of funds are
all issues that our students will observe. CBT Direct will go over personal safety concerns for front-line personnel along with the
dangers involved with ATM’s and customer safety. Within our course, your company’s financial services will become safer for you and
your customers because you will learn what you need to know to be prepared for what’s to come and prevent what doesn’t have to be.
Benefits of CBT Direct’s Financial Services and Identity Management Training
CBT Direct boasts the most beneficial online training on the market. With CBT Direct’s online training, you have the flexibility
to study on your schedule, and with the speed and reliability of the internet, CBT Direct’s Financial Services and Identity Management
training course is accessible anywhere you have an internet connection. Convenience finally costs less with CBT Direct - the most
affordable online training solution today.
The unique design of CBT Direct’s Financial Services and Identity Management course emphasizes learner initiative, self-management
and experiential learning. CBT Direct’s online course design begins with the definition of user-focused performance objectives and
then proceeds to the selection and implementation of instructional strategies and learning activities appropriate for those objectives.
This effective instruction model for CBT Direct’s Financial Services and Identity Management training course ensures the greatest level
of comprehension and retention.
Who Benefits from CBT Direct’s Financial Services and Identity Management Training?
Our online training is designed to help all levels of employees within financial services, especially employees that work with
ATMs or are responsible for security, loss prevention, customer contact and/or internal processes.
What Professionals Will Learn from CBT Direct’s Financial Services and Identity Management Training
Professionals will learn about the security measures and devices that must be used when dealing with Electronic Funds Transfer
Systems per the Bank security and Bank Protection Acts. Our online training will cover the services, dangers and safeguards involved
with Automated Teller Machines. CBT Direct will also stress the need to use everyday security measures along with money handling
procedures, guidelines for cashing checks and currency inspection methods.
Our financial services training will identify special situations like robberies, workplace violence and hostage or kidnapping
crises. Professionals will gain an understanding of procedures and devices that are used in bank security as defined within
Regulation H. Loss prevention techniques, security breaches and the factors needed to report suspicious activity will also be
covered within our course. Click here to see a detailed curriculum outline.
Professionals will be trained to identify and define embezzlement as well as recognize methods and warning signs that can help
detect these situations early on. Our online training will give details on counterfeits, con artists and forgeries. CBT Direct will
discuss the different means used to commit identity theft with an emphasis on creating awareness within a company and its customers.
Our online training will also give in-depth explanations on the truths, indicators, psychological factors and protection methods
involved with robbery.
With CBT Direct, your clients will be able to rest a little easier knowing that their banking investment is being monitored by a
company that is ahead of the safety and awareness game. Your Employees will feel safer with the knowledge of security procedures and
protection plans that will make their environment more cautious and secure. CBT Direct’s Financial Services and Identity Management
Training contains all of the tools and know-how to keep your company out of harms way and on a trustworthy path to success.
Security Issues for Financial Institutions
