CBT Direct’s Automotive Soft Skills Bundle
Do you have all the tools you need to succeed? Success in today’s competitive Automotive Services market requires Automotive
Technician Professionals to have 50% technical skills and 50% soft skills.
While technical skills are essential in automotive training, “soft skills”, such as clearly communicating repair estimates, accurately scheduling appointments and effectively managing staff help you to develop positive relationships with both your customers and employees ensuring repeat business and continued success.
Yes, that’s right. Soft skills are crucial, even in hard labor industries such as automotive repair service. Many customers turn a cold shoulder to an automotive technician who lacks the right communication skills and never returns, no matter how good their automotive technician skills are. Today’s automotive careers require automotive technician professionals who can improve an organization’s culture and profitability, because without soft-skilled technicians, organizations will fail.
CBT Direct’s online soft skills training courses are designed with the future automotive technician professional in mind. These soft skills online training courses for automotive technician professionals are cost-effective and CBT Direct’s flexible automotive training is available online 24/7. CBT Direct provides all of the learning tools you need for success.
Your skills as an Automotive Services Technician are critical to vehicle safety and to your customers’ satisfaction. Because you may often work face-to-face with your customers, and you may also be the front-line representative for your business, soft skills are important in your position. Necessary soft skills for customer and co-worker contact in your profession include: understanding business and ethics; management and communication; understanding your customers and knowing how to provide excellent service to them, even in challenging situations; self empowerment; and time management.
CBT Direct’s mission is to assist YOU in attaining your success as an automotive technician professional. To complement your automotive training certification(s), we have designed a “soft skills training bundle” that will help you to perfectly implement those targeted soft skills that apply directly to achievement in becoming a successful automotive technician professional. CBT Direct’s soft skills online training provides automotive technician professionals with a better future in their automotive careers.
The following Soft Skills Training Bundle is one of the keys to your automotive training and to your success in the Automotive Services Industry:
- Basic Business Skills to Get You on the Fast Track
- Communication Skills to Fast-track Your Career
- The Fundamentals of Exceptional Customer Service
- Customers, Confrontation and Conflict
- Overcoming Difficult Service Situations
- Business Ethics for Managers
- Techniques for Improved Time Management
- Managing from Within: Self-empowerment
- Asserting Yourself Professionally
- Taking on a Management Role
CBT Direct also offers an online course bundle especially for Interviewing Skills. No matter what type of industry or job you will be interviewed for, behavioral-based interviews are now taking the place of traditional ones. Behavioral interviews focus on the theory that past behavior and performance predict future behavior and performance. Candidates must be prepared for these tough interview questions and in order to be fully confident, it is crucial that you understand exactly what the interviewer is looking for. CBT Direct’s Interviewing Skills Bundle fully prepares you to master the behavioral interview and impress your interviewer each and every time!
*This site not affiliated or endorsed by the National Institute of Automotive Service Excellence (ASE).*
